North America / English Change

Terms and Conditions

GENERAL
Credit terms are subject to the approval of the Credit Department. The Credit Department will do everything possible to assist our valued customers.

CREDIT LINES

Most customers will have a line of credit established through the use of any or a combination of the following:
  • Financial statement analysis
  • Dunn & Bradstreet rating and payment record or Manufacturers Clearing House records.
  • Bank references
  • Trade references
  • Other references or measure, if necessary.

PAYMENT TERMS
All items shipped are subject to the terms as stated on the face of the invoice. The due date is to be calculated from the invoice date.

DISPOSITION OF ORDERS
Payment arrangements for past due balances must be made with the Credit Department. We retain the right to suspend shipments until an equitable payment agreement has been reached.

INVOICE ADJUSTMENT
In order to maintain the account in a current status, all invoices should be paid by the due date. Pending adjustments should be deducted on the remittance, with an explanation for the deduction attached to the remittance advice.

RETURN GOODS - NEW PRODUCTS

GENERAL
This policy outlines the procedures for material returned for credit to assist in a prompt, accurate credit.

QUALIFICATION
All products returned in like-new condition are subject to inspection. Products must be securely packaged to reach the destination without damage.

A notice will be mailed to the customer when returned products are received. Unauthorized or unacceptable returns will be scrapped if the customer does not reply about disposition within 30 days of the notice.

RETURN PROCEDURE
Products may be returned if:

  • Prior written consent of the Customer Service Manager or National Sales Manager.
  • Transportation costs are paid by the purchaser.
  • The normal restocking charge is 20% of the net invoice or $25.00 minimum.
  • Product returned does not exceed 10% of previous year’s net purchases.
  • The following materials are not returnable for credit:
  • Special items manufactured to order.
  • Obsolete items not carried in inventory.
  • Items shipped one year or more prior to date of request for permission to return.

MISTAKES - SHIPPED IN ERROR
If a mistake is made by:

  • Wolf Pump - Customer must advise Wolf within 30 days. A credit will be issued for all shipping and handling expenses for return.
  • Customer - Returns will be accepted if shipped back prepaid and subject to 20% restocking charge, authorization and routing instructions.

CREDITS

  • Upon receipt of all necessary documentation and products, all return goods credits will be processed within 48 hours.

 

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