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Forms

Form W-9 Request for Taxpayer Identification Number and Certification

Texas Sales and Use Tax RESALE Certificate

Credit Application

Credit Agreement

Credit Inquiry

Lineshaft Turbine RFQ

4”- 10” Submersible Turbine RFQ

Terms and Conditions

GENERAL
Credit terms are subject to the approval of the Credit Department. The Credit Department will do everything possible to assist our valued customers.

CREDIT LINES

Most customers will have a line of credit established through the use of any or a combination of the following:

  • Financial statement analysis
  • Dunn & Bradstreet rating and payment record or Manufacturers Clearing House records.
  • Bank references
  • Trade references
  • Other references or measure, if necessary.

PAYMENT TERMS
All items shipped are subject to the terms as stated on the face of the invoice. The due date is to be calculated from the invoice date.

DISPOSITION OF ORDERS
Payment arrangements for past due balances must be made with the Credit Department. We retain the right to suspend shipments until an equitable payment agreement has been reached.

INVOICE ADJUSTMENT
In order to maintain the account in a current status, all invoices should be paid by the due date. Pending adjustments should be deducted on the remittance, with an explanation for the deduction attached to the remittance advice.

RETURN GOODS - NEW PRODUCTS

GENERAL
This policy outlines the procedures for material returned for credit to assist in a prompt, accurate credit.

QUALIFICATION
All products returned in like-new condition are subject to inspection. Products must be securely packaged to reach the destination without damage.

A notice will be mailed to the customer when returned products are received. Unauthorized or unacceptable returns will be scrapped if the customer does not reply about disposition within 30 days of the notice.

RETURN PROCEDURE
Products may be returned if:

  • Prior written consent of the Customer Service Manager or National Sales Manager.
  • Transportation costs are paid by the purchaser.
  • The normal restocking charge is 20% of the net invoice or $25.00 minimum.
  • Product returned does not exceed 10% of previous year’s net purchases.
  • The following materials are not returnable for credit:
  • Special items manufactured to order.
  • Obsolete items not carried in inventory.
  • Items shipped one year or more prior to date of request for permission to return.

MISTAKES - SHIPPED IN ERROR
If a mistake is made by:

  • Wolf Pump - Customer must advise Wolf within 30 days. A credit will be issued for all shipping and handling expenses for return.
  • Customer - Returns will be accepted if shipped back prepaid and subject to 20% restocking charge, authorization and routing instructions.

CREDITS

  • Upon receipt of all necessary documentation and products, all return goods credits will be processed within 48 hours.

GENERAL
All Wolf Pump products are warranted to be free from manufacturing defects in workmanship and material in accordance with the terms detailed in the Wolf Pump limited warranty.

CLAIMS

  • All claims must be authorized by a Wolf Pump representative. Wolf Pump reserves the right to inspect all warranty claim products prior to authorizing credit or replacement.
  • Upon receipt of the necessary documentation, all claims will be processed within 48 hours.

WOLF PUMP LIMITED WARRANTY

Wolf Pump warrants to the original consumer of the products it manufactures that the products will be free from defects in material and workmanship for the warranty period of one year from the date of installation.

Our warranty will not apply to any product that has been subject to negligence, misapplication, improper installation or maintenance.

Buyer’s only remedy and Wolf Pump’s only duty is to repair or replace defective products (at Wolf Pump’s choice). Buyer agrees to pay all labor and shipping charges associated with this warranty and to request warranty service through the installing dealer as soon as problem is discovered. If warranty service is requested more than 30 days after the warranty period has ended, it will not be honored.

WOLF PUMP SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR CONTINGENT DAMAGES WHATSOEVER.

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED WARRANTIES. IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE WARRANTY PERIOD PROVIDED HEREIN.

Certain states do not permit the exclusion or limitation of incidental or consequential damages or the placing of limitations on the duration of an implied warranty, therefore, the limitations or exclusions herein may not apply. This warranty sets forth specific legal rights and obligations, however, additional rights may exist, which may vary from state to state.

Warranty

Wolf Pumps warrants to the original consumer of the products (if manufacturer's) that the products will be free from defects in material and workmanship for the warranty period of one year from the date of installation.

Our warranty will not apply to any product that has been subject to negligence, misapplication, improper installation or maintenance.

Buyer’s only remedy and Wolf Pumps’ only duty is to repair or replace defective products (at Wolf Pumps’ choice). For avoidance of doubt, Wolf Pumps’ warranty liability shall not exceed the total cost of the product.  Buyer agrees to pay all labor and shipping charges associated with this warranty and to request warranty service through the installing dealer as soon as a problem is discovered. If warranty service is requested more than 30 days after the warranty period has ended, it will not be honored. Wolf Pumps reserves the right to inspect all warranty claim products prior to authorizing credit or replacement. 

WOLF PUMPS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR CONTINGENT DAMAGES WHATSOEVER. 

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED WARRANTIES. IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE WARRANTY PERIOD PROVIDED HERIN.

Certain states do not permit the exclusion or limitation of incidental or consequential damages or the placing of limitations on the duration of an implied warranty, therefore, the limitations or exclusions herein may not apply. This warranty sets forth specific legal rights and obligations, however, additional rights may exist, which may vary from state to state.

Neither Company nor its suppliers shall be liable, whether in contract or in tort or under any other legal theory, for loss of use, revenue or profit, or for cost of capital or of substitute use or performance, or for incidental, indirect, or special or consequential damages, or for any other loss or cost of similar type, or for claims by Purchaser for damages of Purchaser’s customers. Likewise, Company shall not under any circumstances be liable for the fault, negligence, or wrongful acts of Purchaser or Purchaser’s employees, or Purchaser other contractors or suppliers.

Freight and Shipping Policy

The term F.O.B. (Freight on Board) will mean the following for all orders shipped from the factory or the distribution centers:

F.O.B. Shipping Point - Without regard to who pays any freight charges, the risk of loss lies with the customer. Wolf Pump will always ship F.O.B. shipping point unless stipulated otherwise by the Customer Service Manager or National Sales Manager.

F.O.B. Destination - Without regard to who pays any freight charges, Wolf Pump assumes risk of loss until goods are delivered at the designated destination.

Note that payment of freight charges has been separated from the risk of loss. This is incumbent upon the purchasing party to make certain all shipments leaving the factory or the distribution center as “F.O.B. Shipping Point” are adequately insured, and that proper inspections, etc. are effected upon delivery of goods.

Payment of freight charges will fall into one of the following classifications depending upon circumstances regardless of the F.O.B. option specified:

Pre-paid (PPD) - Wolf Pump pays all freight charges for orders classified PPD. Examples are stock orders meeting the minimum qualifying amounts or special orders where Wolf Pump assumes payment responsibility.

Pre-paid and Added to Invoice (PPA) - Wolf Pump pays the freight charges upon shipment. However, the charges will be included on the invoice for the items shipped and the customer will then reimburse Wolf Pump.

Collect (COL) - Wolf Pump will not pay any freight charges for the shipment. The receiving party will pay the charges when the goods are delivered.

SHIPMENT ROUTING

Prepaid shipments will be routed via contract carriers. Collect shipments will be routed via contract carriers unless otherwise specified by customer. Routing must be specified at time of order submission. Best service and volume discount will be obtained if the selection of carrier is left to Wolf Pump Distribution Services. Routing requests are also limited by the capabilities and limitations of the various modes of transportation. All transit times are approximations.

INSURANCE

Common carriers are obligated to assume responsibility for goods they carry. The dollar limit varies by the carrier. For example: UPS orders greater than $100.00 are not covered (they are a small package carrier) unless we declare the value when shipping.

F.O.B. Origin (Common Carrier) - The common carrier assumes responsibility for the goods he transports and customers must recover damages from the carrier.

LOST SHIPMENTS

Wolf Pump’s responsibility on all surface and air freight shipments extends to actual shipping of the order. Tracing or follow up is the responsibility of the customer and the carrier. Nevertheless, you may always expect our full cooperation in helping to locate lost material. After allowing a reasonable amount of time for delivery, contact the Customer Service Department for tracing assistance.

Truck Shipment - Wolf Pump will provide you with the pro number, tracer number and details for the customer to trace the shipments through the carrier at the destination.

Air Freight and Air Express - Wolf Pump will provide the waybill number and details for tracing through the carrier at the destination.

UPS - Wolf Pump will initiate tracers through UPS. Tracers normally require thirty (30) days.

Have any questions about any of of these conditions? Reach out to any member of our Sales Team